At ZOO·SON® Skin Care, we are proud to be direct, official wholesalers and retailers of 100% authentic skin care products. We strive to offer our customers high-quality, safe, and effective formulations directly from authorized sources.
1. Product Authenticity & Counterfeit Warning
We guarantee the authenticity and quality of products purchased only through our official website (zoo-son.com).
-
Third-Party Purchases: If you purchase counterfeit, duplicate, or cheaper alternative products from unauthorized seller sites, local shops, or unverified stores, we cannot guarantee their quality or safety.
-
Side Effects & Liability: We take zero responsibility for any side effects, skin irritation, damage, or unsatisfactory results caused by products bought from non-official sources.
-
Complaints: Complaints, replacement requests, or refund claims for items bought outside our official website will not be accepted or entertained under any circumstances.
2. Free Worldwide Shipping & Global Warehouses
To ensure fast service and competitive pricing, we offer Free Shipping on all orders.
-
Global Fulfillment Hubs: To maintain stock availability, our fulfillment centers are located globally, including the United States (US), United Kingdom (UK), China, and South Korea.
-
Multi-Location Shipping: Depending on stock availability at the time of your order, your parcel may be dispatched from any of our international warehouses.
3. Shipping Delays & Delivery Conditions
While we aim for timely delivery, certain external circumstances remain beyond our direct control:
-
Weather & Natural Conditions: Delays caused by heavy rain, severe weather conditions, or natural occurrences during transit are managed by logistics providers and may temporarily slow down delivery schedules.
-
Parcel Handling: Minor external packaging damage during long-distance international transit by courier services will not affect the product quality inside. However, in cases of severe transit damage, please contact our support team immediately with unboxing photos.
4. Customer Support
For genuine inquiries and order updates regarding purchases made on our official website, please reach out directly through our contact form or official support email.
Last Updated: August 2026